We’re Here to Help

We know that taking the first step toward therapy or professional development can come with a lot of questions, and we’re here to help. Whether you’re a parent exploring counseling services for your child or teen, a postpartum mother seeking support, or a clinician looking for supervision and consulting opportunities, this page is designed to guide you through the details.

Below, you’ll find answers to some of the most common questions about our counseling services, consulting offerings, and what to expect when working with the B.Well team. If you don’t see your question here, we’re just a phone call or email away.

Starting Therapy with B.Well

Your first step is to fill out the intake form on our Contact page. Once submitted, our administrative assistant will reach out to learn more about your needs and help match you with the right clinician.
We take time to understand your unique concerns and goals before matching you with a provider. Our team considers clinical specialties, availability, and personality fit to ensure you feel comfortable and supported from the start.
Your first session is all about building a foundation of trust. You’ll have the opportunity to share what brought you in, ask questions, and work with your therapist to outline goals and next steps. For children, we may also involve caregivers in the process depending on the child’s age and needs.
Once we receive your contact form, you can typically expect to hear from us within 1-2 business days. Appointment availability may vary by clinician; however, we strive to schedule your first session as soon as possible.
While we don’t offer formal consultations, our intake process is designed to answer your questions and ensure you feel confident about moving forward. We’re here to make the transition into care as smooth and supportive as possible.
It’s completely normal for children to feel nervous before starting therapy. You can support your child by explaining that therapy is a safe space where they can talk, play, and share their feelings with someone who’s there to help. Use simple, reassuring language and let them know it’s okay to ask questions. At B.Well, our therapists are trained to meet children where they are. Helping them feel safe, supported, and at ease from the moment they walk through the door.
No, we are an appointment only practice. To get started, visit our Contact page today.

What We Offer

B.Well Counseling & Consulting offers a range of therapy services, including individual therapy for children, teens, and adults; postpartum support for mothers; family counseling; parenting support; and clinical supervision and consulting for mental health professionals. Discover all of our offerings on our Services page.
Yes. Our clinicians are trained in working with neurodiverse children, including those with autism spectrum disorder, ADHD, and sensory processing concerns. We utilize developmentally appropriate, evidence-based methods, including play therapy, CBT, AutPlay, and PCIT, to meet your child’s unique needs.
Absolutely. We specialize in maternal mental health and offer compassionate support for postpartum anxiety, depression, emotional overwhelm, and life transitions. Our goal is to create a safe space for mothers to feel seen, supported, and empowered in every stage of motherhood.
Yes. We provide family counseling to help improve communication, strengthen relationships, and work through challenges together. We also offer parenting support services tailored to families with neurodivergent children or those navigating behavioral or emotional concerns. Discover our specific offerings on our Service page.
We do. B.Well offers clinical supervision for LMSWs working toward licensure, as well as consulting services for clinicians who want to build confidence in treating children and families. Sessions are available in both individual and group formats. You can find more information at the bottom of our Services page.

Billing, Insurance & Fees

Yes, B.Well Counseling & Consulting accepts several major insurance plans that are listed below. Coverage varies by provider, so we recommend contacting our office to confirm if your therapist is in-network with your plan.
- Blue Cross Blue Shield of SC
- Blue Cross Blue Shield Anthem
- First Sun EAP
- SCMeritain Health
- SC Aetna
- SC United Healthcare
- SC Medicaid Networks
  - Absolute Total Care
  - Molina
  - Health Connections / SC Medicaid
  - Healthy Blue
- Oxford
- SCUMR
- Self-Pay
If we are not in-network with your insurance provider, we offer private pay options. We can also provide a superbill upon request, which you may submit to your insurance company for possible reimbursement through out-of-network benefits. We recommend reaching out to your specific insurance to get guidance on what they require.
Session fees vary depending on the provider, service type, and whether insurance is being used. We’re happy to provide more information about rates when you reach out or during the intake process.
Yes, we do offer a limited number of sliding scale spots to help make therapy more accessible for families. Availability may vary by provider, so we encourage you to reach out to discuss options. At B.Well, we’re committed to providing compassionate care that meets you where you are, both emotionally and financially.
We accept all major credit cards, debit cards, HSA/FSA accounts, and select insurance. All payments are processed securely. Payment is due at the time of service unless otherwise arranged.
The No Surprises Act is a federal law that protects clients from unexpected medical bills, especially if you’re not using insurance. As part of this law, you have the right to receive a Good Faith Estimate (GFE) that outlines the expected costs of therapy services if you’re paying out of pocket.
At B.Well Counseling & Consulting, we are committed to transparency and will provide a Good Faith Estimate before your first session, or upon request, so you can make informed decisions about your care. While the actual cost of treatment may vary based on your individual needs, this estimate offers a helpful overview of what to expect financially.
For more information about your rights under the No Surprises Act, visit cms.gov/nosurprises.

Your First Visit

Your first session is an opportunity for you (or your child) to become comfortable, share what’s bringing you in, and start building a connection with your therapist. We’ll discuss your goals, explore what support looks like for you, and address any questions you may have. There’s no pressure to dive too deep right away; we move at your pace.
We strive to be a paperless practice, and all intake paperwork will be sent securely through our Simple Practice Client Portal.
Let them know they’re going to meet someone who’s there to help them feel better and talk about what’s on their mind. Explain that they can play, draw, or talk - whatever feels right for them. Reassure them that there are no wrong answers and that it’s okay to be nervous. We’ll do everything we can to make them feel safe and supported.
Initial sessions typically last between 45 to 60 minutes. This gives us time to get to know you (or your child), talk through goals, and begin developing a plan for ongoing care.

Location & Hours

We are located on the Southside of Aiken, South Carolina, proudly serving families across Aiken County and the greater CSRA. Our office provides a calm and welcoming environment designed to help you or your child feel safe, supported, and at ease.
Our address is 1310 Pine Log Road, Suite F, Aiken, SC 29803
Please Note: We are located at the back of the building; look for our mint green door.
Our standard office hours are Monday through Thursday from 9:00 AM to 4:00 PM. On Fridays, sessions are available by appointment only and based on provider availability.
Yes, we offer convenient on-site parking at our office. You’ll find plenty of space just steps from our mint green front door to make your visit as smooth as possible.
At this time, we primarily offer in-person sessions at our Aiken office. Virtual session may be available on a case-by-case basis depending on the service and provider. Feel free to contact us to discuss what option is best for you.
Yes! While we are based in Aiken, we serve clients from surrounding areas throughout the CSRA, including North Augusta, Graniteville, and beyond. Our goal is to make quality compassionate care accessible to families across our region.

Guidance Beyond the FAQs

We know that finding the right therapist and understanding the process can feel overwhelming. Our blog provides additional support, tips, and reflections on topics such as postpartum wellness, child behavior, parenting strategies, and more.

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